Live Chat, Tickets, or Phone Support - Who’s Actually Responding Faster?

Quick customer service is a must-have factor when it comes to choosing a reliable web hosting provider. An ideal web hosting company offers 24/7 customer support where they can resolve issues, clarify doubts and build a strong customer relationship. 

The top web hosting providers in USA enable multifaceted support to businesses by offering live chat support, tickets and even on-call assistance. Now, which one of these supports is most feasible for your business? Let’s find out in this blog. 

Customer Support is a Must-Have Requirement for Businesses: What to Expect from Web Hosting Providers

Don’t get us wrong, in a world where companies bite each other’s head off (not in literal terms) by offering one-of-a-kind services, expecting strong customer service support is merely basic. Hence, the hosting providers not enabling multiple channels for customer support are a red flag for businesses. 

In a competitive world, every business faces ample challenges in acquiring customers. So when a website struggles to perform effectively on a certain hosting platform, it is indeed an issue and hosting providers must take proactive accountability to resolve it. 

What to Expect in Live Chat Support

Top web hosting companies are leveraging AI in their hosting platform. By integrating AI chatbots in web hosting platforms, they enable proactive support. More than that, the best thing about AI chatbots is that they are available 24/7. So no matter what time you raise your query on the hosting platform, the smart agents are always there to attend to you. 

What to Expect in Ticket-Based Support

In ticket-based support, when a website owner faces any issue regarding their website’s performance, hosting or payments, they raise a ticket on the hosting platform. There are dedicated personnel to deal with specific issues. 

The customer service teams are ready to organise and manage your issues within a given timeline. They can track the ticket and determine whether the necessary resolution is provided or not. If your issue persists, customer service agents can retrack your ticket to give you the necessary guidance to work on the root problem.

What to Expect in Phone Call Support

Many web hosting platforms offer phone support, which is a highly preferred option for complex issues. On average, phone support is much faster, as the issue resolution time is shorter. The customer agents can reiterate the transcript from your conversation and do an in-depth analysis to provide necessary assistance.

Bottom Line?

In a nutshell, you cannot ignore human insights in resolving issues. Offering only ticket-based support or live chat support is not enough. Web hosting platforms must meet their promise of availability and support whenever customers face an issue. 

Customers are more likely to trust websites that offer extensive support mechanisms, demonstrating their preparedness and accessibility. So, choose a top web hosting agency in Miami, where support agents are widely available to be on top of your issues and will help you resolve them, combining multiple support mechanisms like the combination of an AI Chatbot and a phone call.